ServiceTitan and Software Built for the Skilled Trades
Educational Content — Independent Editorial
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Plumbers, electricians, and HVAC technicians have historically run their businesses on paper job sheets, a shared calendar, and a dispatcher taking down addresses over the phone.
Software built around a van, not a desk
ServiceTitan was built specifically for trades businesses — scheduling technicians, dispatching the nearest available person to a job, generating a quote and invoice on-site from a phone, and tracking which jobs were actually profitable, instead of those details living in a technician's head or a paper pad in the van.
What it changed for a small trades business
An owner running a five-truck plumbing business could suddenly see, in real time, how long jobs were actually taking and which ones were worth taking on — data that used to require a bookkeeper to reconstruct weeks later from invoices.
It's the same gap we see in moving and shipping — an industry full of skilled people doing physical work, historically underserved by software built for office jobs instead of field work.